3ptt Privacy Policy – How We Handle Your Personal Data

1. Introduction

3ptt ("we", "us", "our") operates the online gaming platform available at 3ptt.win, including any associated mobile applications and Progressive Web Apps. When you register an account, make a deposit, place a bet or simply browse our platform, certain information about you is collected and processed.

This Privacy Policy explains precisely what data that involves, why we collect it, how it is used, and how we protect it. It also explains what rights you have in relation to your personal data and how to exercise those rights.

By creating an account on 3ptt, you confirm that you have read and understood this Privacy Policy. If you have any questions about how your data is handled, please contact us at [email protected] before you register.

2. Data We Collect

The categories of personal data we collect about you depend on how you interact with 3ptt. Below is a clear breakdown of what we collect and why:

We only collect data that is genuinely needed for the purposes described above. We do not collect sensitive personal categories such as biometric data (except where you voluntarily enable biometric login on your device), racial or ethnic origin, or political views.

3. How We Collect Your Data

Your personal data is collected through the following channels:

• Direct from you: When you register an account, complete your profile, make a deposit or withdrawal, contact support, or respond to a promotional offer.
• Automatically: When you use the 3ptt website or app, we automatically collect technical and usage data through cookies, server logs and similar technologies. This happens in the background and does not require any action from you.
• From payment providers: When you make a transaction via JazzCash, Easypaisa, Raast, Bank Transfer or other supported methods, our payment processing partners share transaction confirmation data with us to credit your account.
• From identity verification services: When we request age or identity verification, we may use third-party verification services to confirm the authenticity of documents you provide.
• From fraud prevention services: We may receive data from third-party fraud detection services that help us identify suspicious account activity or payments.

4. How We Use Your Data

Every piece of data we collect is used for a specific purpose. Here is a clear account of what we do with your information:

• Account management: To create, maintain and secure your 3ptt account. Your login credentials, contact details and account preferences are used to keep your account functioning correctly.
• Processing transactions: To process deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast and other supported methods. Transaction data is used to credit your balance, process payouts and maintain an accurate ledger.
• Identity and age verification: To confirm that you are who you say you are and that you meet the minimum age requirement of 18 years. This is a core requirement for all players on 3ptt.
• Security and fraud prevention: To detect and prevent unauthorised account access, fraudulent transactions, multi-accounting, bonus abuse and other prohibited activities. Technical data and behavioural patterns are analysed for this purpose.
• Responsible gaming: To monitor gaming patterns and identify players who may be exhibiting signs of problem gambling. This allows us to provide timely intervention tools, send responsible gaming reminders, and enforce self-exclusion requests effectively.
• Customer support: To respond to your queries, resolve disputes and improve the quality of our support service. Support communication records are retained for this purpose.
• Platform improvement: Aggregated and anonymised usage data helps us understand how players use 3ptt and where the platform can be improved — whether that is faster load times on mobile, better cricket betting navigation, or improved deposit flows.
• Marketing (where permitted): To send you information about promotions, new game titles, PSL betting offers and other platform news, but only where you have consented to receive marketing communications. See the Marketing section below for how to opt out.

5. Payment Data and Financial Information

Because 3ptt is a real-money gaming platform, the handling of financial data requires particular care. Here is specifically how payment-related data is managed:

When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast or another supported payment method, the transaction is processed through our payment provider partners. These providers handle the actual movement of PKR and confirm payment status to 3ptt. We receive confirmation data — such as transaction reference numbers and amounts — but we do not store raw bank account numbers, full card numbers or mobile wallet PINs on our own servers.

All payment data transmitted between you, the payment provider and 3ptt is encrypted using industry-standard protocols. Your 3ptt balance, transaction history and deposit/withdrawal records are stored securely and are accessible only to authorised 3ptt personnel for the purposes described in this policy.

6. Sharing Your Personal Data

3ptt does not sell your personal data. We share it only where necessary and only with the following categories of recipients:

• Payment processing partners: JazzCash, Easypaisa, Raast and other payment providers need to receive transaction data to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by data protection obligations.
• Identity verification services: When you submit verification documents, those documents may be processed by third-party identity verification services we use. These services are bound by strict data processing agreements.
• Fraud prevention services: We share technical and transactional data with fraud detection service providers to help identify suspicious activity. These providers process data only for the purpose of fraud prevention.
• Game software providers: Some game providers we work with receive anonymised player session data to support the operation of their games on our platform. No personally identifiable data is shared with game developers beyond what is technically necessary.
• Legal and regulatory authorities: We may disclose personal data where required to do so by applicable law, court order or regulatory requirement. In such cases, we comply with the legal obligation while taking reasonable steps to protect player privacy where possible.
• Business transfers: In the event of a merger, acquisition or transfer of all or part of the 3ptt business, player account data may be transferred to the new operator. You would be notified of any such transfer in advance.

All third parties who receive your data are required to process it only for the specific purposes for which it was shared and to maintain appropriate security standards.

7. Cookies and Tracking Technologies

3ptt uses cookies and similar tracking technologies on its website and app to make the platform work properly and to improve your experience. Here is what the main types of cookies do:

• Essential cookies: These are required for the platform to function. They maintain your login session, remember your preferences, and enable features like the betting slip and deposit flow. You cannot opt out of essential cookies without affecting platform functionality.
• Analytics cookies: These help us understand how players navigate the platform — which pages load slowly, where players drop off during deposit, and how cricket betting is being used during PSL season. We use this data to improve the platform. Analytics data is aggregated and not tied to your personal identity.
• Security cookies: These support fraud detection and help us identify unusual access patterns that may indicate account compromise or automated bot activity.
• Preference cookies: These remember settings you have chosen, such as display preferences and language settings, so you do not have to reconfigure them on every visit.

You can manage cookie preferences through your browser settings. Blocking certain categories of cookies may affect some non-essential features of the 3ptt platform. Essential cookies cannot be disabled without preventing the platform from working.

8. How We Protect Your Data

Data security is taken seriously at 3ptt. The following security measures are in place to protect your personal information:

• All data transmitted between your device and 3ptt servers is encrypted using TLS (Transport Layer Security).
• Account passwords are stored using strong one-way hashing — not in plain text.
• Access to player data within 3ptt is restricted to authorised staff on a need-to-know basis. All internal access is logged.
• Payment data is processed through PCI-compliant payment partners. 3ptt does not store raw payment credentials on its own infrastructure.
• Security monitoring runs continuously to detect unusual access patterns, potential breaches and suspicious activity.
• Regular security assessments are conducted on the platform infrastructure.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. If you suspect that your account has been compromised, contact support immediately at [email protected] and we will take immediate action to secure your account.

9. How Long We Keep Your Data

We retain personal data for as long as it is needed for the purposes described in this policy, or as long as required by applicable law. The general retention periods are as follows:

• Account data: Retained for the duration of your account being active, and for a period after account closure to allow for the resolution of any outstanding disputes or regulatory obligations.
• Transaction records: Financial transaction records, including deposit and withdrawal history and bet records, are retained for a minimum of five years from the date of each transaction, as required for financial compliance purposes.
• Verification documents: Identity and age verification documents are retained for as long as required by applicable anti-money laundering and know-your-customer regulations.
• Support communications: Customer support logs are retained for up to three years to allow for dispute resolution and service quality review.
• Technical and usage data: Anonymised analytics data may be retained indefinitely. Personally identifiable technical logs are retained for up to 12 months.

When data is no longer needed, it is securely deleted or anonymised in a way that means it can no longer be linked to an individual player.

10. Your Rights Over Your Personal Data

You have several rights in relation to the personal data 3ptt holds about you. These rights are summarised below. To exercise any of them, contact us at [email protected] with your request.

11. Children and Minors

3ptt is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18 years of age. If we discover that an account has been created by a person under 18, that account will be immediately closed, any balance will be returned to the payment method used, and all associated data will be deleted.

If you are a parent or guardian and believe that a minor has registered on 3ptt, please contact us immediately at [email protected] with relevant details. We will investigate and act promptly.

12. Marketing Communications

3ptt may send you promotional communications — such as PSL betting offers, bonus announcements, new game launches and other platform news — via email or push notification, but only where you have opted in to receive such communications during registration or in your account settings.

You can opt out of marketing communications at any time by:

• Adjusting your notification and communication preferences in your account settings.
• Contacting support at [email protected] and requesting removal from marketing lists.

Opting out of marketing communications does not affect transactional communications — we will still send you account-related messages such as deposit confirmations, withdrawal updates, bet settlement notifications and security alerts, as these are essential to your account operation.

13. Updates to This Privacy Policy

3ptt may update this Privacy Policy from time to time to reflect changes in how we operate, updates to applicable regulations, or improvements to our data handling practices. When material changes are made, we will notify registered players via the email address associated with their account, and the updated policy will be published on this page with a revised "Last Updated" date at the top.

Your continued use of the 3ptt platform after the updated policy takes effect constitutes your acceptance of the revised terms. If you do not agree with any changes to this policy, you should stop using the platform and contact support to close your account.

We recommend reviewing this Privacy Policy periodically to stay informed about how your data is being handled.

14. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way 3ptt handles your personal data, please get in touch with our support team. We aim to respond to all privacy-related queries within 48 hours.

You can reach us at: [email protected]

When contacting us about a privacy matter, please include your registered account username and a clear description of your query or request. For data access or deletion requests, we will ask you to verify your identity before processing the request.

For questions about responsible gaming tools or self-exclusion, see our dedicated Responsible Gaming page.